What is your cancellation policy?
It’s pretty simple, really! We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.
If you cancel within 72 hours (or don’t show up) then you will be charged our cancellation fee. This is the total of the first night of your stay, plus tax.
Holiday Cancellation Policy
Between December 20th, 2024 and January 4th, 2025, all reservations for One Bedroom plus Loft Condo, Mountain Cabins and Two Bedroom Condo with Kids Loft, are subject to our Holiday Cancellation Policy. This means that for any booking you make for these condos between those dates will require a deposit of the first night plus tax. Any cancellations received after 4pm, 14 days prior to your arrival date will forfeit the deposit taken.