FAQ

Do you have utensils to make Breakfast?

Yes we do! All of our Condos and Suites have at least a kitchenette, with a stove, microwave, mini-fridge and utensils for four people. Our larger Condos have full kitchens, full fridges, ovens as well as baking trays, bowls and more! If that wasn’t enough, we have drip coffee makers in every room and plenty of coffee for everyone!

Do I need to pay anything upfront when I reserve my room?

There is no deposit required! All we need is a credit card on file (sorry, no debit cards) as a guarantee on the room and the ability to enforce our cancellation policy.

Holiday Deposit Policy

All stays between December 20, 2025 and January 3, 2026 require a deposit payment of the first night plus tax at the time of booking.

What is your cancellation policy?

Well, it depends. If you want to make a group of bookings for a function, or an otherwise larger group, please call the Reservations Team directly on 1 (866) 474-0427. Otherwise, the only difference is that we require a deposit of the first night of your stay plus tax for each room. If you still aren’t sure, feel free to call our Reservations Team.

The indoor pool is open from 8am to 10pm daily.

Fly to Calgary, Alberta (YYC). Then it’s just an hour and a half drive on the highway to Banff. If you don’t want to rent a car, we recommend either the Banff Airporter or Brewster Airport Express!

All of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of refill fountains around town, so make sure you bring your water bottle.

Find out more on the Town of Banff website: banff.ca/Drinking-Water

We have both outdoor parking as well as a small parkade for indoor parking spaces.

The parking height limit is: 6’6″ or 1.98 m.

Yes, We are pet friendly. Please call our Reservations Team who will be able to confirm whether we have any rooms available. Our pet fees apply which is $30 per pet, per night plus tax.

Yes, we bought you a pass so you can use Banff’s local public transit system: ROAM Transit.

• This pass includes our Banff local transit in the Town of Banff
• Stops include the Banff Gondola, the Upper Hot Springs, Lake Minnewanka and more.
• Services to Lake Louise and Johnston Canyon are extra.

Visit the Front Desk for your complimentary ROAM guest pass and schedule.

To avoid penalty of first night room rate plus taxes, reservations must be cancelled by 4:00 pm MST, three days prior to arrival. Cancellations made after 4:00 pm MST or no-shows are subject to the first night room rate plus taxes.